This Privacy Policy explains how Smart AC Repair UAE (“we”, “us”, “our”) collects, uses and protects your personal information when you contact us, book a repair, or use our website. By using our website or services you agree to the practices described here.
Information we collect
We only collect what we need to schedule and deliver your repair:
- Contact details you provide through our booking and contact forms or by phone/WhatsApp – your name, phone number, email address and service address.
- Service details – the appliance, the problem and your preferred appointment time.
- Website usage data – anonymous analytics such as pages visited and device type, collected through cookies.
How we use your information
- To confirm bookings and dispatch a technician to your address.
- To contact you about your repair, quote, warranty or follow-up service.
- To respond to enquiries sent by phone, WhatsApp, email or our forms.
- To improve our website and services.
Cookies and analytics
Our website uses cookies and Google Analytics (GA4) via Google Tag Manager to understand how visitors use the site. These tools collect anonymous, aggregated data. You can disable cookies in your browser settings at any time without affecting your ability to request a repair.
Sharing your information
We do not sell or rent your personal information. We share it only with the technician assigned to your job and with trusted service providers (such as our hosting and analytics providers) that help us operate the website – and only to the extent needed to deliver your repair.
Data retention and security
We keep your details only as long as needed to provide the service, honour the 90-day workmanship warranty, and meet our legal and accounting obligations. We use reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access.
Your rights
You may ask us to access, correct or delete the personal information we hold about you. To make a request, contact us using the details below and we will respond promptly.
Contact us
For any privacy questions or requests, contact Smart AC Repair UAE:
- Phone / WhatsApp: +971 54 732 8202
- Email: info@smartacrepairuae.com
- Address: Industrial Area 13, Sharjah, UAE
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.